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Latest revision as of 21:12, 23 October 2014
General Account Info
Business Overview
Essentially a summary of what they do.
Emergency Contact
Please insert how the customer would like to be contacted in the event of a major problem here.
Joe Bob Billy-Bob Jonesmithensteintonski
- Office (9am-5pm EST): 123-456-7890
- Cell (if office goes to voicemail): 098-765-4321
- AIM: jbbj@aol.com
- Email: jbbj@superhappyfuntime.com
Common Issues
This area should contain urgente information. Things that everyone touching these boxes should know. Similar to this:
- Never reboot db.customer.com: Entire database structure is in RAM drive. Need to sync to USB key before reboot and then dump back when server comes up
- host2 loves to diaf
- service must be manually started after reboot on host3
Setup
Hardware
Networking
Topology
Place for diagrams of network topology
File:Example network diagram.png
Configuration
special load balancer configs (pools, etc), special firewall information, etc
Software Configuration
Should the customer make us aware of unusual software configuration, please detail it here.
host2.customer.com
service
Description
service is being used to server up web pages
Files
- /etc/init.d/service - used to restart service
- /etc/service.conf - used to configure service
Ports
- 5208 proxy'd to 80
host3.customer.com
service
Description
service is being used to server up web pages
Files
- /etc/init.d/service - used to restart service
- /etc/service.conf - used to configure service
Ports
- 5210 proxy'd to 80
Systems Engineering
Relevant infos related specifically to syseng projects customer has in place. This should include overview (description), structure, relevant config files, troubleshooting, etc, etc
Troubleshooting
host2 diaf
Diagnosing
Run the command:
hapdoodle -w -t -f | grep SHENANIGANS
If the output looks like:
service is rendering chickens - !!!POSSIBLE SERVER GREMLIN SHENANIGANS!!!
The proceed to the next section
Resolving
If you find that you do have gremlins, simply run:
/scripts/microwave --gremlins
If that step fails, run:
/scripts/chucknorris --beardpower --roundhouse-kick
If there are still issues, reboot
Monitoring Information
Things relevant to monitoring team or things they should know
- Other relevant bullet point
Mr Radar
His boxes, they do not have it for reasons:
- Stellar point #1
- Another valid point
Marshmallows
host3 loves these. If it is QQing feel free to feed it a few, although not after midnight or it will result in gremlins like host2
Account Review Summaries
2010.03.18
- Ticket Link
- Reviewed by benjaminC
Recommended:
- More RAM on db.customer.com due to MySQL needing more resources
- Reimage host2 to solve gremlin problem once and for all
Outcome:
- db.customer.com RAM upgraded to 24GB
Regarding host2, customer is not sure this will solve the problem. He feels that the best course of action would be to consult either Randall or Billy Peltzer due to their success in eliminating gremlins in the past.