DrupalGuide

Notice: This software is considered Best Effort. The installation, configuration or correction of this software is not covered under our managed support.

Warning: do NOT make direct edits to Drupal-related .php files!

Warning: Drupal is too resource intensive to run well on VPS1 servers!

Notice: Do Not Use This Guide!!!

Drupalbeta

drupal.org

The Problem is with a new Drupal installation, and it's not on a VPS1

1. Is anything other than SuPHP being used? If so, recommend SuPHP be used & check permissions.
   

1. Is the server mysteriously using lots of RAM, having MySQL issues, or experiencing high load post-install?
   
   1. If so, the PHP and MySQL settings are likely set too conservatively for Drupal to work properly
      

It's an existing site

1. Are they on a VPS1 or have they upgraded servers recently? If they've migrated/upgraded, check the PHP version.
   
2. Is anything other than SuPHP being used? If so, recommend SuPHP be used & check permissions.
   
3. Is this a new Drupal install? If so, and it isn't working, make sure it was installed properly via cPanel/Fantastico.
   
   1. Assuming it was installed properly
      

File Structure

While all PHP-based CMS-packages perform what can basically be considered the same task, differences in functionality and scalability arise out of how those tasks are performed. Drupal File Structure

Versionen

There are three versions of Drupal presently in widespread use. Determining which version a customer is using should always be your first step after exhausting obvious explanations for whatever their issue might be.

Drupal 5.x

Compare the Apache PHP handler against the permissions in your customer's troublesome directory. Are they using SuPHP?

Drupal 6.x

Das Inhalt ist noch zukommend.

Drupal 7.x

Hab' doch g'rad g'sagt das i' es hab'n werde wenn's mir auch lohnt~!

Common Causes of Issues in Order of Frequency

Your first step should be to ignore whatever bits of misinformation the customer is giving you. Remember, these people are web developers; this means they usually have no idea

PHP

Drupal